Refund and Return Policy

Refund and Return Policy

Enluzia is committed to providing its customers with high-quality products and outstanding customer service. If you are not fully satisfied with your purchase, you may benefit from our extended guarantee and return your product for a refund or exchange within 90 days from the date of receipt.

1. Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • The product must be returned in its original packaging.

  • It must be unused and in the same condition as when you received it.

  • You must provide proof of purchase (order number, confirmation email).

2. Return Fees

  • Change of mind / Dissatisfaction: If you wish to return a product because it does not suit you, the return fees are your responsibility.

  • Defective product or our error: If the product arrived damaged or does not match your order, we will cover the return fees (or we will send you a new product without requiring a return, depending on the case).

3. Return Procedure

  1. Contact us: Before sending anything back, please contact us by email at: enjewl.contact@gmail.com stating your order number and the reason for the return.

  2. Instructions: We will provide you with the appropriate return address (do not send the product to the sender’s address on the package without our approval, as our warehouses are located abroad).

  3. Shipping: Carefully pack the product and send it to the given address. We recommend using a shipping method with tracking.

4. Refund Procedure

Once your return is received and inspected by our team:

  • We will send you an email to notify you of the receipt of the item.

  • If the return is approved, your refund will be processed.

  • A credit will be automatically applied to your credit card or original payment method. The banking time to see the funds may vary (usually 5 to 10 working days).

5. Refunds for Defective Products

If you receive a defective product, contact us immediately with a photo of the defect. We will offer you either:

  • The immediate and free sending of a new item.

  • A full refund of your purchase.

6. Exceptions

The following items cannot be returned or refunded:

  • Custom-made products (engravings, special orders).

  • Gift cards.

7. Contact

For any questions regarding your refund or return, please contact us by email at the following address: enjewl.contact@gmail.com